Q: How to contact with us?
A: Online service: by Trade manager, Skype, Email You can choose your Interested products and send inquiry to us. Call us without any hesitation.
Q: How to make order & payment?
A: PI will send to you, or youcan order via Alibaba Trade assurance. We can accept paymemiby Bank T/T, WESTERN UNION, Escrow, Paypal.
Q: Could we can get some sample for testing before our purchasing?
A: Yes, 20~100g free sample is available, but freight charges will be at customer's account, and then freight charges will be returned or deduct from the future order, or the sample can be sent by your express account.
Q: Who are we?
A: We are a manufacturer based in Zhejiang, China, start from 1996, sell to Domestic Market (50.00%), Northern Europe (10.00%), North America (5.00%), South America (5.00%), Southern Europe (5.00%), Western Europe (5.00%), Mid East (5.00%), Africa (5.00%), Southeast Asia (5.00%), Eastern Europe (5.00%). There are total about 100 people in our office.
Q: How can we guarantee quality?
A: Always a pre-production sample before mass production; Always final Inspection before shipment.
Q: What can you buy from us?
A: Betaine, Choline chloride L-carnitine, Creatine Monohydrate.
Q: What trade terms services can we provide?
A: Accepted Delivery Terms: FOB, CFR, CIF, EXW, CIP, FCA, CPT; Accepted Payment Currency: USD, EUR, CNY; Accepted Payment Type: T/T, L/C, D/P, D/A, MoneyGram, Credit Card, PayPal, Western Union, Cash, Escrow; Language Spoken: English, Chinese.
Q: Is it possible to get samples?
A: Yes,samples are free to provide, but the shipping cost is charge by the buyer.
Q: Is it possible to visit your factory before place a order?
A: Yes, we welcome our clients to conduct on-site inspections, visits, and audits of our company.
Q: Why should I choose your company?
A: We are integrated with industry and trade. We have our own factory, all products are produced in the factory, quality safety is guaranteed; We have a professional R&D team, production team, sales team and after-sales team, the whole process for your shopping escort.
Q: How does your factory make sure the product quality?
A: 1. We will check the samples randomly.
2. Ensure the qualityand storage safety of each batch of products.
3. We will make a final inspection before shipment to avoid any problems.
2. Ensure the qualityand storage safety of each batch of products.
3. We will make a final inspection before shipment to avoid any problems.
Q: Can I get some free sample?
A: We are happy to provide samples free of charge, you only need to pay for theshipping cost, please consult customer service for details.
Q: What is the payment term?
A: Payment can be done by Trade Assurance, T/T, L/C, Credit Card, Western Union, Paypal and more.
Q: What is the delivery time/method?
A: We usually ship out the goods within 1-3 working days after paymentconfirmed. We can express by door to door, by air, by sea, you can also choose yourfreight forwarder.
Q: Do you provide after-sales service?
A: We provide 7*24h service. We have a professional after-sales team to solve your problems, you are welcome to place an order.
Q: What is your standard lead time?
A: It depends on the stock situation and factory production schedule, normally 3-20 day. Please kindly confirm with us before you place the order.
Q: Are samples available?
A: Sure, we recommend all of our clients test samples before place the order. Our free sample is 5-50 gram, and international courier freight is collected by clients.
Q: How do you guarantee your product quality?
A: All our products supplied here are manufactured by ISO, HACCP and GMP certified factories, and only audited factories can be chosen as our source. Each bath product will have unique certificate of analysis before come out the plant factories, and only audited factories can be chosen as our source. Each bath product will have unique certificate of analysis before come out the plant.
Q: What is the payment term?
A: Normally we recommend new clients use Trade Assurance (it is a free payment protection service for buyers that offeredand we also use bank transfor for large amount orders; Western Union and L/C are also available.